User Adoption: Keep the Customers You Already Have
Are you doing all you can to retain customers and get the greatest possible value from them? Most of us know that, with marketing, sales, and implementation costs, it's much harder and more expensive to acquire a new customer than to keep an existing one. Still, increased competition within the industry has resulted in too many service providers focusing their efforts on user acquisition instead of the robust, effective training and ongoing support that keeps current customers productive and satisfied with their workforce management solution.
KnowledgePass, a new service that you can provide to your clients, is a built-in training solution that delivers advanced training and support to solve your customers' issues quickly and easily. With three-minute training videos and job aid reference sheets, KnowledgePass helps customers with common tasks, reducing the overall burden and associated costs on your support team. This service helps to quickly train your clients' new hires on the system, while providing immediate support for current users with questions. Your clients are able to fully utilize the workforce management solution, increasing user adoption and increasing client retention.
For more information on how KnowledgePass can benefit your clients, please fill out the form to download our end-user collateral. If you would like to begin providing this service today, or to have the collateral branded in your company's look and feel, please contact SaaShrBizDev@Kronos.com.